Logo of Somerset Local Optical Committee with an eye

Patient Support

Find an ACES participating practice for urgent eyecare support

Check eligibility and learn more about locally commissioned services

Find services and important contacts for people experiencing sight loss

Check eligibility and learn more about locally commissioned services

Urgent Eyecare

Logo featuring the word 'ACES' with a stylized eye incorporating a eye in the design.

What is Aces?

ACES is an NHS funded service available to all patients registered with a Somerset GP. The service provides patients experiencing recently occurring medical eye conditions with appropriate treatment closer to home. The service is provided by local optometrists with the specialist knowledge and skills to carry out this work at a locally approved opticians.

Medical eye conditions which can be treated by ACES

The service is designed for recently occurring medical eye conditions such as:

  • Sudden or recent reduction in vision in one or both eyes

  • Red eye(s) or eye lids

  • Pain and /or discomfort in the eyes, around the eye area or temples

  • Recent onset or sudden increase of flashes and/or floaters in one or both eyes

  • Mild trauma, for example a scratch to the outer surface of the eye(s) or lid(s)

  • Suspected foreign body in the eye

  • Recent onset of double vision

  • Significant recent discharge from or watering of the eye

If you are unsure whether your symptoms qualify, please contact one of the approved opticians who can advise you

How do I access ACES?

Below is a list of approved opticians. Please be aware that your normal optometrist may have chosen not to offer this service. You can contact any of these approved opticians directly (self refer) to make an appointment and ask to be seen under ACES.

Appointments are available during normal working hours and you will be seen within 24 hours.

Alternatively, if you make an appointment to see your GP, he or she may refer you to the optometrist for treatment.

What happens when I see the optometrist?

The optometrist will discuss your eye history, any symptoms you may be experiencing and any related medical history.

You will receive an eye assessment relevant to your symptoms.

Please take a list of all current medications and your up to date glasses with you to the appointment. As a result of the consultation you may be:

  • Given appropriate treatment by the optometrist, this may include a follow-up appointment

  • Referred to your GP for appropriate treatment if your eye condition is related to your general health

  • Referred directly to the hospital eye service if your eye condition is more serious

Following your appointment the optometrist will notify your GP about the outcome of your consultation in order to ensure your medical records are updated.

Other NHS Services

Support for Sight Loss

Close-up of a woman with brown hair wearing an optometry trial frame against a white background.

Complaints and feedback

NHS England is responsible for primary care. If you have a compliment, comment, complaint or concern about a GP practice, dental practice, optician or pharmacy you will need to contact either the individual practice or the NHS England Customer Contact Centre:

Tel: 0300 311 22 33

 Mail: NHS England PO Box 16738 Redditch B979PT

Email: england.contactus@nhs.net

Patient Advice and Liaison Service (PALS) in Somerset

 If you have a comment, concern or complaint about any other local health service please contact the Patient Advice and Liaison Service.

The PALS Service is there to help when you need advice, have concerns or don’t know where to turn.

As a patient, relative or carer, you may feel unable to raise your concerns or complaint directly with the staff providing the treatment. If this is the case, you can contact PALS for free, confidential help and advice

The service can help you to resolve any concerns that you may have about the care and treatment provided, at an early stage.

The service works with patients and staff to improve the health service.

They will do this by:

  • offering advice and support to patients, their families and carers

  • providing information on NHS services

  • listening and responding to concerns, suggestions or queries

  • helping sort out problems quickly on your behalf.

They will always ask for your permission before personal information is discussed with others. They can talk to staff, management and other organisations on your behalf.  Only in exceptional cases where your safety or that of others must be considered will they have to pass on information. PALS will always tell you if they have to do this.

Their aim is to agree the best way forward to deal with a problem and get it resolved quickly – if possible on the spot.

Contact details

Write to PALS:

NHS Somerset Integrated Care Board
Freepost RRKL-XKSC-ACSG
Yeovil
Somerset
BA22 8HR

Telephone: 08000 851067

Email: somicb.pals@nhs.net

Please click here for further information.